Q : What type / weight of paper do you use for your inserts?
A : All inserts are printed on a premium 32lb paper. While I do not disclose the brand of paper I choose for my inserts, I can tell you that it is heavier, smoother, and brighter than normal printer paper. All pens will work great on my paper and MOST have little to no shadowing or bleed-thru!
Q: When will my order ship?
A : The current processing time is 3-7 BUSINESS days. (i.e. NOT including major holidays or weekends). While I work at least 6 nights a week on orders to ensure your order does not stay open for too long, please allow the full 7 days before inquiring about the status of an order as I am a one-woman-show :)
Q: How fast can I get my order?
A : The shop is largely MADE-TO-ORDER and orders will be processed on my end in the order they are received. After being mailed out via USPS, please refer to your tracking number and updates via USPS.com
Q: Can I cancel my order?
A : Yes, not a problem. I accept cancellations daily within 24 hours of purchasing. After this time, no cancellations will be honored. Even though a tracking / shipping notification may not have been emailed to you, I am still working behind the scenes, so cancelling after 24 hours is not an option.
Q : Do you accept custom orders?
A : Most custom orders will be accepted. Please contact me using the form or at firstname.lastname@example.org and tell me what you'd like!
Q: I love this insert! ...but can you change XYZ for me?
A : Most of the time that is not a problem, but it will, however, incur an extra fee just as a custom order.
Q : My order has not moved, can you check on this for me?
A : Due to order volume, I am unable to go in and individually account for orders. Please contact USPS with your information to follow-up. I am not liable for packages once handed off for delivery.
Q : My order is showing as "Delivered" but is nowhere to be found! What can we do?
A : I would advise customers to wait a few days as orders often get scanned in the wrong locations. Orders usually turn up or are delivered to a neighbor's house by accident. Again, I am not liable for packages once handed off for delivery.